Our Services

T&C`S

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Colour Consultation, Patch & Strand Test Policy

At The Colour Bar, every colour journey begins with a professional consultation to ensure the best possible results for your hair.

What’s included in your consultation:

• In-depth colour assessment and goal discussion
• Full hair history review
• Professional advice and realistic outcome planning
• Personalised quotation for your service
• Mandatory patch test
• Strand test where required to assess compatibility with our professional colour and chemical products

Strand testing allows us to evaluate how your hair will respond to our products, check colour suitability, and protect the integrity and condition of your hair before proceeding with a full service.

Safety Requirements

A patch test is a professional safety requirement and must be carried out at least 48 hours prior to any colour service. Even if you have previously coloured your hair elsewhere, sensitivities and reactions can develop at any time.

For this reason, we require a minimum 48-hour waiting period after your patch test before any colour service can be performed. This policy is in place to protect your health and safety and cannot be waived.

Consultation Fee Policy

• The €50 consultation fee is non-refundable
• The €50 is fully redeemable against a future colour service at The Colour Bar
• Colour services can only be carried out after the 48-hour patch test period

Our consultation process ensures your appointment time is reserved exclusively for you and that your colour service is carefully planned, professionally assessed, and safely executed.

We appreciate your understanding and look forward to welcoming you to The Colour Bar.

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CANCELLATION POLICY

We request a minimum of 48 hours notice of change, reschedule or cancellation to your appointment by phone call during salon open hours only. If we are closed and you wish to cancel please send an email to hello@thecolourbar.ie. If insufficient notice is given, you will lose your booking fee deposit plus charged any amount up to the value of your hair service booked. Cancellation fee’s up to the value of your booked hair service incl your deposit amount applies to all cancellations or date changes made within the 48hr cancellation. Cancellations made with less than 1 salon working day during extreme busy periods, which we have had to turn clients away will be charged the full price of the service booked or if an appointment is missed with no notice, a no show. We can not allow any future appointments unless you are a regular and have no history of no show. If appointments are cancelled or rescheduled regularly full pre payment will be required. Unfortunately we can not make exceptions to this policy for any reason.

 

DEPOSITS

Why do I need to pay booking fee deposit ? On average our colour appointments are booked into the salon for between 3.5hrs – 6hrs. When we receive a late cancellation or reschedule this can have a detrimental effect on our business as we only take a very limited appointments per day. Given that we are usually booked up weeks in advance and often are unable to fit clients in their first preferred appointment time due to existing appointment reservations. It can be hard to rebook such large appointment times at late notice , Over 48hrs notice gives us the best chance at rebooking the appointment. We request a booking fee deposit depending on your service to secure your appointment. The deposit fee request reflects the amount of time the appointment booking is securing. This is redeemable off the cost of your hair services on the day of your appointment and is refundable or movable up to 48hrs prior to your appointment time.

 

QUOTATIONS

Can not give an exact quote over the phone ? we will need to assess your hair before giving an exact quotation. Our receptionists although very knowledgeable are not expert stylist and can not tell the needs of your hair over the phone or in person. They can give a guide estimate for the services you have booked in for although bare in mind upon visual assessment by your stylist the services needed to achieve your desired look often changes which can effect the total quote.

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COMPLAINTS & SERVICE CONCERNS POLICY

At The Colour Bar, client satisfaction is extremely important to us. If you are unhappy with any aspect of your service, we encourage you to contact us as soon as possible so that we can review your concerns and work towards a satisfactory resolution.

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Reporting a Concern
• Any concerns regarding a service must be reported to the salon within 7 days of the appointment.
• Concerns should be submitted by email to hello@thecolourbar.ie or by contacting the salon directly during business hours.
• We may request photographs of your hair to assist with our initial assessment.

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Salon Assessment
• Before any refund, compensation, or corrective service can be considered, clients must allow The Colour Bar a reasonable opportunity to inspect the hair and assess the results of the service provided.
• Where appropriate, clients may be invited back to the salon for an in-person consultation with the stylist and/or salon management.
• Failure to attend or refusal to allow an assessment may limit our ability to investigate the complaint and determine an appropriate resolution.

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Corrective Services
• Where a service has not been carried out in accordance with the agreed consultation or professional standards, we reserve the right to offer a corrective service as the first remedy.
• Corrective services must be carried out by The Colour Bar and cannot be performed by another salon at our expense without our prior written agreement.

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Refunds
• Due to the nature of professional hair services, results can vary depending on hair condition, previous chemical treatments, home care, and adherence to aftercare advice.
• Refunds will not be provided solely because a client has changed their mind about a service or desired outcome after the appointment has been completed.
• Any refund request will be assessed on a case-by-case basis following a review of the service provided.

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Respectful Communication
• We are committed to treating all clients with courtesy, professionalism, and respect.
• We ask that clients communicate with our team in the same manner. Abusive, threatening, aggressive, or inappropriate behaviour towards staff will not be tolerated and may result in future appointments being refused.

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Records & Evidence
• The Colour Bar reserves the right to retain appointment records, consultation notes, photographs, correspondence, and CCTV footage (where available) for the purpose of investigating and resolving complaints, in accordance with applicable data protection legislation.

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Our goal is always to resolve concerns fairly, professionally, and as quickly as possible.

 

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